How do I take care of my furniture?
Refer to the individual product page for care instructions or click here to go to our complete care instructions document.
Do you provide a warranty on your furniture?
The warranty information is available on the individual product page. To view our corporate Warranty Policy please click here.
Does your furniture need assembly?
Some items will require assembly. Refer to the individual product page for information on whether assembly is required. Any available assembly/installation instructions are available on the individual product page.
Can I order without signing up for an account?
Yes, simply process your order as a “guest.”
How do I know that you received my order?
You will receive an order acknowledgment via e-mail. Please note that this may take up to 48 hours. Upon receipt verify that the acknowledgment matches your original order. Notify sales support immediately of any discrepancies at SalesSupport@Plymold.com.
Is there a minimum order quantity or dollar amount?
There is no minimum dollar amount for orders placed online. However, there may be some products that have minimum quantity or quantity multiple requirements. That information will be listed on the individual product page and you will be notified if the requirements aren’t met when the product is added to your cart.
How can I check the status of my order?
There is an estimated ship date on your order acknowledgment. For updated order status please e-mail SalesSupport@Plymold.com.
Do you charge sales tax?
Taxes are collected on all Internet transactions as necessary unless a tax-exempt certificate is on file.
How long will it take to get my order?
Most of our products are made to order based on your finish requirements. The average lead time is noted on the product page. Your ship date will be noted on your order acknowledgment.
What if I want a different finish (laminate or fabric) than what you offer?
The products offered on the Plymold website are available in our most popular finishes which are shown. If you have a need for a significant quantity, send an email to SalesSupport@Plymold.com and include complete details of your project.
I am looking for a large quantity of furniture. Do you offer quantity discounts?
Plymold does not offer quantity discounts on individual orders. For multi-unit and contract orders submit your request to SalesSupport@Plymold.com and your information will be forwarded to the appropriate sales person.
There are different lead times on the products I ordered. When will it ship?
We ship orders complete. The longest lead time will determine when your order is shipped.
Credit & Payment Information
What payments do you accept?
We accept Visa, Mastercard, American Express, and Discover.
When will my credit card be charged?
Your credit card will be charged when your order is placed.
Do you sell to trade professionals?
Plymold offers exclusive pricing and services to trade professionals including food service dealers, designers, and professionals in the foodservice industry. A tax identification number or resale certificate is required to obtain trade pricing. Once we’ve processed your completed application, you’ll receive a confirmation email that will give you access to program benefits.
How do I know that my payment information is secure?
Our website utilizes a variety of different security measures designed to protect personal information, including the use of encryption mechanisms, password protection, and other SSL protocol to help prevent unauthorized transactions, and helps to protect your confidential information from loss, misuse, or interception.
Shipping & Delivery Information
Do you ship to Canada or other countries?
While Plymold ships products worldwide, we are unable to process orders outside the continental US through the website.
How much do you charge for shipping?
Shipping is charged separately based on the total weight and the final destination. Plymold has negotiated special freight rates with selected carriers as an added benefit to our customers.
Freight rates include tailgate delivery only. Liftgate and call before delivery services are available for an additional charge.
Can I ship to more than one address?
Yes, please place a separate order for each shipping address.
Can you ship orders to a PO Box?
No, all of our orders ship via small parcel or LTL carriers so a physical shipping address is required.
Can I specify my own carrier for shipping?
No. Unfortunately, we are not able to accommodate third-party freight requests through our website.
What do I need to do when the product is delivered?
All of our deliveries are outside deliveries – you have to be there to receive the products. Be sure to inspect all merchandise for damage or missing goods at the time of delivery. If you suspect damage, you must note that on the Bill of Lading, otherwise, we will not be responsible for the damage. It is the customer’s responsibility to check the skid and piece count and note any missing items or shortages on the Bill of Lading. Review our Shipping Policy on delivery specifics.
I received my order and think I am missing something. Who do I contact?
Please note that your order is missing an item on the Bill of Lading. Then send an e-mail to SalesSupport@Plymold.com. Please include your order number and describe in detail what you believe to be missing.
What if my order arrives damaged?
Please review our Shipping Policy on what to do if your order arrives damaged.
Cancellation & Return Information
Can I cancel my order?
Orders can be cancelled within 24 hours of placing the order. It is extremely difficult for us to cancel an order once it has been placed into production. As most of our items are “made to order” they cannot be cancelled, changed, returned, or refunded at any time.
What is your return policy?
Because Plymold products are built to order with unique configurations for each customer, returns are not accepted. Customers should review their product color selections and dimensions carefully prior to placing an order.
Exceptions to this policy are only accepted at Plymold’s discretion. Products cannot be returned without prior authorization. Approved returns are subject to a 50 percent restocking charge. Actual charges will be determined at the time of authorization. Unauthorized returns will be refused at the customer’s expense. All return freight charges must be prepaid by the customer. Any damages that occur in transit when returned to the factory will be communicated to the customer. The customer is responsible for filing a freight claim with the carrier.
If you receive an incorrect item due to a Plymold error, contact SalesSupport@Plymold.com as soon as possible. We will make arrangements to return the incorrect item and have the correct items shipped to you.